Help

Send us a note and we’ll get you sorted, or check the common questions below.

Direct Help

Replies within 24 hrs

Tell us what’s going on and we’ll email you back.

Common questions

Quick links

BillingPlans, invoices, cancel or resume SettingsAccount details and deletion Terms of ServiceSubscriptions, trial, liability Privacy PolicyHow we handle your crew’s data

Direct Help requests are answered within 24 hours, Monday to Friday. Urgent billing problems can go through the same form — pick “Billing & payments” and we’ll prioritize it.

Help

Direct Help

Common questions

How do the expiry reminders work?

Who gets the reminder emails?

How does my crew join?

What counts as Current, Expiring soon, or Expired?

Can crew add their own certificates?

How does the 14-day free trial work?

How do I change or cancel my plan?

What happens to my data if I delete my account?

Is my crew’s personal information secure?

Quick links